Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I love how it feels on my waist. It’s not heavy at all, a perfect weight for me. The color is exactly as I wanted, I hope it won’t darken. The stones seem to be durable, and the chain too, even though it looks fragile. I love it, it looks bold and sexy and attracts attention easily
I like that this chain is very noticeable and thin, and doesn't look heavy, even though there are three layers. And it’s very bright, brighter than I expected.
The chain is like in the photo, really pretty. I especially like the fact that the chain can be adjusted according to my own waist size
I was surprised that it actually fit. It looks really cute and has a lot of length for different size waists.
Well, it looks very nice. It is a pity that the photos do not show all the beauty of the product.
The quality of the chain is good. Looks more expensive than its price.
Excellent product, I'm very happy with my chain.❤️ It’s so bright and shiny!
Very gentle, beautiful chain. I like the color and the stones
Slightly too long for me but it is exactly as described
The chain itself is beautiful, but i didn’t like the lock
Looks very stylish, can’t wait to wear it