Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very soft and the pad is a really good size. This is going to be gentle on your face and will save you from constantly having to buy cotton pads. Go for it.
Good ...I liked it .. I use this to remove face pack .. and it worked and did the job what is mentioned... I only wish that the sellers gives the option to select the colours which customer wants
It’s a very good alternative for cotton pads. It’s very gentle on the skin and has a spongy filling that helps keep the censing sponge’s shape intact.
Very good, does it's job perfectly and easy to wash
The material is soft and very useful for the skin.
Its premium soft and does its work. Would recommend the product.
This product is really really worth it. It's not just eco friendly as it is reusable but it works like magic. I use it to remove my cleansing oil or balm and the fibres don't get oily or sticky but i still wash it later. The only thing is they gave me different colors from what I ordered
One of my best investments, no make up remover required, highly recommend to buy this product
They are really soft and bigger than I expected , good quality product . They should work on their packaging more ,otherwise a good buy