Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did a lot of research before ordering this jade roller, and it doesn’t disappoint me! I’ve used this for about two weeks now and it has reduced some wrinkles in my face. I would recommend the product!
If you are looking for a great gift for someone special – girlfriend or family member or yourself, look no further! This is quality and effective stuff. I use it on my face and neck every night and see huge improvements in my skin. Great purchase, recommend.
I heard a lot about jade roller and decided to try it because I felt it was time to start taking more care of my skin and now there is a visible difference in my skin's appearance! I am extremely happy with my purchase. Thanks for an amazing product!
It is very nicely and carefully packaged and It seems to be well made. I bought it for anti-aging uses but have found that it helps with my headaches, especially after freezing.
Very attractively made product. Rich color, no squeaking. It's very easy to use, and you can use it watching serials. The only thing I don't like - my face started to get red sometimes after long use.
The use of this roller became a part of my skincare routine. I've been using this roller for about 3 weeks now, and can tell there's a difference in my skin already.
I'm already addicted to my jade roller! There’s no squeaky sounds when you roll. After a 5-7 minute use my face relaxes and I feel myself better.
I literally can't stop massaging my face, the roller glides perfectly. The quality and color of the stone is awesome! 5 stars!!