Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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We have only one car in our family, so half of the time it’s my wife who drives, and we have different phones, so it was very important for us to have a holder which can be adjusted fast and easily. So this one is very good, it holds well both of the phones, no complaints.
Well it seems to be not very secured, I think the phone can fall out easily, but so far everything is OK
What I like is the way it is to be installed. Very easy and doesn’t take time. The quality is also good.
Excellent, it’s small and doesn’t take lot’s of space, and holds the phone well. I recommend it!
The product is of high quality and I have already bought the second one for my wife.
Great stuff. Firmly holds on the panel and holds the phone firmly.
Super good, good quality, the phone doesn’t fall from its place, even when I drive fast.
Very practical and useful thing to have in the car.
Really good. Exactly like in description.