Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sponge has a good shape to hold and a good size to apply cosmetics. It nearly doubles in size under water. I don't like firm sponges and this one is great because of its softness and porousness so you can easily work with it. Will buy again!
It doesn’t absorb much product and blends everything beautifully into the skin. The blue marbling color is really cute! It isn’t hard to clean with the use of hand soap.
I really didn't expect that I would like this sponge more because it is so much cheaper, and I was worried about the quality, but I do prefer it! Price+Quality=Happy!
I use this for foundation, concealer, blush! The sponge has no odor, it is soft and gentle on my skin and perfect for everyday use.
I used them today for the first time and it worked fantastic! If you don't use makeup sponges, you need to try them right now.
This is a really good sponge, at a good price. I wish they would make a smaller version of it.
Great product with a cute design! If u are looking for high-quality makeup sponge – I passionately recommend this one is for u!
Very nice beauty blender considering the price, though difficult to clean…
I’m glad I purchased this sponge! Very convenient in usage especially when moist! Immediately buy one more as a precaution.
This would be great for beginners to apply different beauty products! I definitely recommend it, it’s worth the money
This is a great sponge for the price. Great for my foundation. I would recommend this sponge 100%.