Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This was easy to hang with a couple of regular screws that I had on hand and it looks really cute. I used it to hang some handmade Christmas ornaments that my PhD advisor made for me each year to celebrate overcoming major obstacles in my research. I have these hanging beside my beloved diploma:)
Super cute and functional. We use it to hang my daughter's backpack. Loved it so much I am back to buy a 2nd one to hang her jacket. For installation we used two drywall screws and it looks fine. It was very easy. Recommend.
Better than expected! It does not come with screws and finding black screws to match is hard but I made it work with a sharpie. Excellent towel hook and very cute! A must for any cat lover! I’m in love with it.
Such a cute cat shaped hook. I’m using it for everything. But it wasn’t so easy to install.
Needed another place to hang pot holders and this really fits the bill in my kitchen.
Heavy & well made. I wish the hook was a bit wider. I still love it!