Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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So I was looking for something simple but elegant, and here it is! It’s not bright, doesn’t shine, so it’s a perfect everyday one to wear. What’s more, I don’t need to worry about my look, because it's that simple that fits everything from my casual clothes. And the color is light, but not too light, so it won’t get dirty easily. I’m completely happy with this bracelet!
I love it! It looks spectacular and is adjustable, the color looks very pretty but it is very nice and elegant, very satisfied
It’s very cute and looks exactly like the photo in the description. I love that it’s adjustable. I nearly thought it wouldn’t fit but it does.
The bracelets are the same like the pictures. They are very beautiful and delicate. Love them. Highly recommended.
The bracelets look expensive, very beautiful on hand, I was very surprised, really good quality.
Super nice bracelet of very good quality it is adjustable so it has no size
This is good for summer, looks very light and elegant
Very cute, gentle bracelet. Looks nice on the hand.
This beautiful one, just like in the picture, I love it.
Thank you I love it. It looks just like the picture
Better than I expected. Absolutely love it
Looks very delicate and beautiful!
Interesting and very original design