Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Brush as in the picture. Good one. Easy to use, and seems to be durable. But, our French bulldog does not allow us to scratch it normally. But we have two long-haired cats with quite sensitive skin, they liked it, it combs perfectly. Very convenient, the quality is the best, I really like it.
It's better than the previous combs that we had. It looks very good, nice color. Perfectly combs for a small puppy. The puppy was not hurt or uncomfortable when scratching. Very convenient thing.
It combs the German Shepherd perfectly, and a smooth-haired dog, and a long-haired cat. Most of the undercoat is combed
Not bad, but the handle is short and the shape of the brush is uncomfortable. But cat likes it.
The best comb for a cat! The result exceeded all expectations.
Very good brush. The undercoat is well combed. Recommend
Nice thing. For long-haired cats, what you need is the most.
Good brush at a good price, my dog likes it.
Excellent thing, easily combs the wool.
Excellent comb for a small dog.
Works fine. My cat and dog liked it.
Everything is super
Excellent quality