Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Everything is as described, very satisfied with the purchase. My 5 months old puppy understood what to do with the bell already on the first day.
Excellent. The sound isn't that high, so it's not terrible for pets. The button is sensitive and sounds with a soft touch of my cat's leg.
The bell is amazing, works well. Paint is good and doesn't chip off immediately after scratches. Recommend
The call is very cool! Reacts to the easy touch, ringing, neatly executed. The cat learned to ring in 30 minutes))
The sound of the bell is like a bicycle, only quieter. It remains to teach the fluffy cat to ask for food)))
great little bell, use it for my dog to ask to go outside for toileting, he can easily push it at 7months
Great call. I plan to use it not only for training the dog, but also to call my husband when sick))
My dog very quickly learned how to use it) asks for food now only this way! Recommend!
Very satisfied. This toy is fun and now I have to teach my dog how to use it.
Everything is fine... I recommend, our dog learned to use it immediately :-)
The quality of the bell is excellent, but the dog is afraid of it
Best gift for my cats, very good quality, I recommend 100%
Good quality and sound is loud enough. I really like it
For my cat it’s too big, it misses the button sometimes.
Very good product works great! Thank You!
Seems very easy to use for a small dog.