Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Excellent inexpensive glove. The main side is covered with soft silicone. Gently comb cat hair, massage the skin if the wool is not too long. Very well done. The outer surface is covered with a dense velor, which can be cool to remove wool from furniture or clothes. Buy as a gift to all your cats)
I have two cats. One’s wool is soft, the other’s is tougher. This glove is suitable for cats with softer wool and a smaller undercoat. It does not take a thick undercoat.
Not a bad alternative to a cat comb. If there were more spikes on the palm, it would be possible to capture more hair from the cat.
It was just over two weeks. The cat is shocked, but the glove works, the spikes are harsh, but the wool is collected.
Everything is fine. Thank you all. Gloves are comfortable, my pet is happy.
Cat likes to be cleaned. And it's also good to clean the sofa, the reverse side.
The glove slips from the hand (not fixed inside), but the work does-the cat is happy
Such a great glove. The cat is delighted. He walks after me now!
The cat likes it, and this is the most important thing.
I'm buying a second glove. It’s great. Cats are happy.
The glove is excellent, the wool is collected well
I have less fur around the house now
Thank you, everything is super!!!!
Good glove, does its job well
Good brush, comfortable
Really cleans from wool
Very satisfied