Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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It Smells amazing! They blend in nicely with my car. I love the shape, the size, the color. It looks amazing in my car and I can’t stop to talk to my friends about this purchase! Would buy again. Nice accessory for a car!
Just received the air fresheners today, the packaging is impressive, I love the way they look in my car vents. It’s so thin and elegant. It's a very easy installation and it smells great! I definitely will buy another one!
I've just started using this product today and so far it seems to be working quite well. The product comes with plenty of frequent sticks so you don't have to go out and buy some every other week or so.
Love it. Cute, compact and the sticks are super fragrant.
This is a wonderful car air freshener design, but the scent was not strong enough for me. If you don't like overly powerful scents, this is perfect. It is just delightful enough to do the job.
Very good product.