Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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The brush is excellent, fully corresponds to the description. Handle telescopic sliding. The length of the handle is good. With a fully decomposed handle. The rag is soft. You can remove the handle, on the brush there is a mount on the hand.
Perfect for cleaning the glass and roof of the car. Very soft and the handle stretches as necessary. So when you don't use it, you can put it in any closet. The fabric part is very good and soft.
I like this mop. It is soft and doesn’t scratch the car, and also suitable for windows. The handle makes it super comfortable to wash the top of the car. And you can remove the handle easily.
A good mop, thick microfiber, it is convenient to hold in your hand, it is convenient to rinse the patch.
Good quality. Made washing my car a lot easier, particularly the top.
Very good for cleaning the car window and the House
Good product. Soft and comfortable to use.
The pile is very soft, took for washing windows
nice product but I would like it to be longer
Everything is fine, the mop is well made
Very practical. Pleasantly surprised
Good product and very useful.
Great for cars and houses!
Convenient, compact