Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasure.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitetreasure.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful necklace, I wear it constantly. The teeth are made well, look great. You can set any length, although make a choker of it. I'm happy with the order, a wonderful necklace.
the necklace is super cute :D the chain is long enough to fit my neck, which is pretty wide. the tooth charms look great
I like it so much, I didn’t expected it to be that good. I bought it as a gist and now want to buy it for myself!
I liked it very much, but the teeth are a little less than I expected. But the color of the metal is nice.
I am absolutely in love w/ this necklace! It’s so so cute and totally worth it for the price.
This necklace is so cute I love it. It looks great, just like the picture. Very shiny.
super cool! was smaller than I expected but I actually like it better that way!
Metal, of course, is too shiny. Therefore, it does not look very expensive.
Everything is super, the quality is excellent, looks awesome!
This is so stylish and unusual, I like it!
Everything is nice, the chain is good.
Nice necklace, very stylish.